Security Certificates

To secure communications between your workstation computer and the eBillingHub web server, the workstation must have two security certificates installed. If you are experiencing problems displaying invoices in the Billing Wizard, Quick Invoice or Active Invoices, eBillingHub Customer Support may ask you to install these certificates as instructed below.

To download and install the Root certificate:

1. Select Downloads from the Configuration menu.
2. Click the Root Certificate link. The Download File window displays.
3. Click one of the following:

• Open to install the certificate for the workstation you're currently using. The Certificate window displays. Go to step 4.
• Save to save a copy of the certificate to run at a later time, or to copy it to another workstation computer.

4. Click Install Certificate.
5. Follow the Wizard prompts for installing the Root certificate.

To download and install the Intermediate certificate:

1. Select Downloads from the Configuration menu.
2. Click the Intermediate Certificate link. The Download File window displays.
3. Click one of the following:

• Open to install the certificate for the workstation you're currently using. The Certificate window displays. Go to step 4.
• Save to save a copy of the certificate to run at a later time, or to copy it to another workstation computer.

4. Click Install Certificate.
5. Follow the Wizard prompts for installing the Root certificate.