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If an invoice is generating validation errors and you think its data is not being pulled correctly from your Time and Billing system, contact Customer Support to report the problem.
To report data importing problems, follow these steps:
1. Select Customer Support from the Help menu.
2. Select Click here if an invoice is not being pulled correctly from your Time and Billing system.
3. Enter the invoice number for the problem invoice.
4. Enter the associated ticket number if you have already opened a support case about this issue; otherwise, leave this field blank.
5. Provide a description of the problem, including the invoice fields that generated the errors.
6. Click Submit.
Customer Support will review your submission and contact you as soon as they have a resolution to your problem.
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