Q:
Can I ebill invoices that have not been posted?
A:
Yes. In eBillingHub configuration, you can specify that prebills should be displayed as candidates for ebilling.
Q:
Can I exclude certain invoices from ebilling, even if that vendor is set up in eBillingHub?
A:
Yes. In the Billing Wizard configuration, you can specify that if a certain extended field contains a specific value, that invoice will not be ebilled.
Q:
Can I mark certain invoices as finalized for inclusion in ebilling that have not been posted?
A:
Yes. In the Billing Wizard configuration, you can specify that if a certain extended field contains a specific value, that invoice will not be ebilled.
Q:
How does eBillingHub handle rounding errors?
A:
In the Billing Wizard configuration, you have the option to specify that invoice totals should be recalculated to fix any rounding errors present in your Time & Billing system.
Q:
Can I get email notifications about the status of all the ebills for my company, not just the bills I submitted?
A:
Yes, in the User Profile, you can specify whether you want to receive all emails, or only emails that related to the ebills that you submitted.
Q:
How does eBillingHub handle Bill No Print (BNP) entries?
A:
eBillingHub can be configured to include or exclude BNP entries. If BNP entries are included, they should either be zero, or offset each other to zero to avoid an invoice total that doesn't match the sum of the line items.
Q:
We enter client expense codes directly into the cost card, rather than using a mapping. Can eBillingHub handle this?
A:
Yes. eBillingHub can be configured to pull expense codes directly from a cost card or from a mapping.
Q:
How are timekeepers identified in eBillingHub?
A:
eBillingHub can be configured to use either the timekeeper initials or timekeeper ID. This needs to match what the eBilling vendor uses.
Q:
We don't enter a timekeeper for every expense. How does eBillingHub handle this?
A:
By default, eBillingHub reads from the database the timekeeper associated with the expense. You can override that by creating a UDF at the matter level and indicate what timekeeper you want to use.
Q:
Can I modify my electronic billing file manually?
A:
Billing files generated by eBillingHub should never be manually edited. This practice can cause that what you submit to the ebilling vendor is different from what you have in your accounting system. If there are errors or missing data, they should be fixed in the Time & Billing system and the bill resubmitted. If there are formatting errors, you should contact Customer Support to get the template fixed.
Q:
How do I know that all my invoices eligible for ebilling have been submitted?
A:
The Billing Wizard will present a list of eligible invoices for each client you select. There is also a Billing Progress Report to show how many eligible bills have been accepted by each client. For more information, see the Reports and Dashboards Manual.
Q:
Why do my invoices change to a Hold status after I submit them?
A:
Automatic submission is not supported for this ebilling and vendor and client. For more information, see Supported Clients for a list of supported clients, and look for a check marked in the Submit column. You can save the electronic billing file and manually upload it to the eBilling vendor site. You will then need to update the invoice status to ebilled or rejected. For more information, see Manually Upload ebills.
Q:
Does anything need to be installed on my computer for me to use eBillingHub?
A:
No software is installed on your computer. eBillingHub is accessed through Internet Explorer. There is a workstation configuration process that needs to be run on your computer to make sure that permissions are set correctly to allow eBillingHub to communicate with your computer. You may need assistance from your IT group to set these permissions.
Q:
I need to use different sets of expense codes for different clients. Can eBillingHub do this?
A:
eBillingHub can store a set of client-specific expense codes and allow you to map your own expense codes to them. Because eBillingHub already has hundreds of clients set up, the client-specific expense codes may already be available, and all you need to do is map them to your Time & Billing system.
Q:
How do we submit backup for our invoices thru eBillingHub?
A:
eBillingHub has the ability to submit backup attachments for many clients at an invoice and line item level.
To attach the backup for an invoice at an invoice level:
Click
next to the invoice at the Validation page.Navigate to the appropriate directory.
Select the backup file.
Upload the attachment.
This process will attach the backup document to the invoice.
To attach a document at the line item level:
Click
next to the invoice at the Validation page.Scroll down to the fees/expenses portion and click
on the right side of the appropriate fee or expense that requires
the backup.Navigate to the appropriate directory.
Select the backup file.
Upload the attachment.