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If you have an electronic billing client that is not yet on the list of supported clients, you can request Customer Support to configure a new client setup in eBillingHub.
To request a new client setup, follow these steps:
1. Select Customer Support from the Help menu.
2. Select Click here to add a client to our library.
3. Enter the client's eBilling vendor and an estimate of the number of electronic bills you'll process each month for this client.
4. Enter the corporate client information, and then click Next.
5. Click the paper clip icon  to display a sub-screen for adding files that specify the client's billing guidelines and a screenshot of the client's name as it appears on the vendor's website. Use the following buttons on this screen to add, upload and delete files:
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Use this button
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To...
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Display a browser window for selecting the files you want to include for this client. You can add a maximum of three files at one time. If you have more than three files, upload the first three and then add additional files.
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Upload the files to eBillingHub Customer Support. Once the files are uploaded, they appear in the Existing Files list. To delete a file from this list, click the delete link for the desired file.
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Remove all files that have not yet been uploaded.
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Remove an individual file that has not yet been uploaded.
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6. When you finish uploading files, click the close button (1).png) .
7. On the Request Client Setup screen, enter any additional information such as special validations for this client's data not listed in the billing guidelines, extended fields or the name of the client's parent company.
8. Click Next. If all data was correctly entered, you'll receive the following message:
The confirmation email includes a support system ticket number for your request. Once the eBillingHub Client Setup Team completes your request, they will notify you via email when the new client setup is ready to test.
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