Troubleshooting eBilling Vendor Connections

If eBillingHub is unable to log in to the eBilling vendor's site, this typically means that the password you provided is either incorrect or has expired. Try the following steps:

1. Go to the vendor's website and try to log in using the password you provided to eBillingHub.

• If you cannot log in, obtain a new password from the vendor and continue with step 3.
• If you can log in successfully then go to Configuration, Configure eBilling Vendor Connectivity.

2. Click on the vendor's link.
3. Enter the valid password for the Hub to use and click Save.
4. Resubmit the invoice. For more information, see Resubmit a Rejected Invoice.