Working with Profiled Emails

Like any other user of an eBilling vendor site, eBillingHub receives an email response from the vendor for a submitted invoice. The type and format of the email varies depending on the vendor and client. The vendor sends the response to the email address specified in the user account setup that eBillingHub uses to access the vendor site.

In a process called profiling, eBillingHub reads this email and attempts to relate it to a specific invoice. If eBillingHub can relate the email to a specific invoice, eBillingHub performs the following tasks:

· Updates the status of the invoice to ebilled if the email indicates acceptance of the invoice

· Updates the status of the invoice to rejected if the email indicates a rejection of the invoice

· Forwards the email to the person who submitted the invoice and to users who have their User Profile email option set to receive all emails

If eBillingHub cannot relate an email to a specific invoice, eBillingHub does not update the status of any invoice and will forward the email to users that have their User Profile email option set to receive blanket emails or all emails.

The Profile Emails feature lets you perform the following tasks:

· Search and display incoming emails by date range, keywords and sender

· Review a list of unprofiled emails and relate them to one or more invoices

· Forward one or more emails to an eBillingHub user

· View the history of an email that shows who received the email and when

· Prevent unprofiled emails from appearing in the email search results

Accessing Profile Emails

To access the screen for performing email-related tasks, select Profile Emails from the Tracking menu: